Refund policy

 

If your item arrives damaged, defective or you receive the wrong product or the product does not match the page description, please contact bloomorateam@outlook.com within 30 calendar days upon receipt of delivery. Kindly provide photos of the outer package and the item, so we can assess and resolve your issue. We will issue a full refund or send you a replacement upon verification. Damage caused by accident, improper use or normal wear‑and‑tear is not covered. If only the outer shipping package is damaged while the item inside remains intact, returns will be subject to case‑by‑case review. Please contact us via the email provided above for further discussion.

Currently, as a general principle, we are sorry that we do not accept returns due to personal reasons (such as ordered in error, over‑purchase, size/color mismatch from personal expectation, unsatisfactory visual effect or personal dislike). If you have any other special circumstances or reasons for return and exchange, please contact us via email. Please describe your specific situation in the email you send to us, and we will negotiate with you based on your situation. We will update this promptly should any changes occur.

If a full refund is approved, it will be processed back to your original payment method within 5‑7 business days, depending on your card‑issuing bank. Please note card refunds may take longer due to bank‑side processing. Please contact bloomorateam@outlook.com if you have any questions. 

Thank you.